Red Hat Education Asia-Pacific Terms and Conditions
1. Places on Scheduled Training courses and onsite events may be reserved by completing an online registration form found on www.redhat.com.au/training and submitting it to Red Hat Asia Pacific Global Learning Services via email. Once course places or onsite events are reserved, the places and event dates will be kept open for 5 working days, pending receipt of either a purchase order or credit card details as security for the booking.
Should this payment detail not be received within 5 working days, Red Hat reserves the right to offer that place or event dates to another delegate without further notice.
2. Payment and Pricing:
The course fee, together with GST, must be paid within 30 days of invoice date. If the course is to commence within 30 days of invoice, payment must be received at least 5 days prior to course commencement.
If payment is not received within the specified time, the booking may be cancelled.
3. Cancellation:
Cancellation /Rescheduling by participant:
Notice of cancellation/reschedule more than fifteen (15) full calendar days prior to class start date is eligible for full refund or reschedule without penalty.
Notice of cancellation/reschedule on or after the fifteenth (15th) full calendar day prior to class start date is not eligible for refund, but is eligible for reshedule without penalty. Rescheduled classes must be taken within one year of original invoice date.
Cancellation by Red Hat:
Training can be cancelled without prior warning, and money refunded to participants if any of the following events affect delivery of a particular training class: severe inclement weather, natural or local disaster, power outage, airline strike. If training is canceled for any other reason and students are notified less than 10 calendar days prior to start of training, Red Hat will credit the cost of any non-refundable Q-fare basis airline tickets towards a future enrollment in this same course. Credits will only be issued on receipt of original, unused, nonrefundable airline tickets.
Transfers and Substitutions:
Transfers may be made up to 10 working days prior to course commencement, either to the same course at a later date or to another course of equal standard and duration. This course must be running within 3 months of the original course. Any transfer made inside 10 working days will incur the full cancellation fee. An administration fee of $20 US will be charged for each transfer.
Substitutions can be made at no charge provided the substitute meets all prerequisites and Red Hat is informed in writing prior to course commencement. If any paperwork has been sent out to the client, it is the responsibility of the client to ensure that the new delegate receives the required information.
It is the responsibility of the customer to ensure that the substitute delegate meets the stated course prerequisites.
Failure to attend without notice will be treated as a cancellation and the full course fee will be due to Red Hat.
Prerequisites:
It is the client's responsibility, having referred to relevant Red Hat course information, to ensure the course is suitable for the student's requirements and that the student meets any stated prerequisites.
It is strongly recommended that students undertake a pre-course assessment prior to enrolling in the course, to ensure they have the appropriate level to undertake the course.
Students undertaking RHCA and/or RHCSS exams must have a current RHCE Certification to sit the exam.
Red Hat will deliver the course with reasonable care and skill but accepts no liability in the event that the content of the course does not meet the client's or the student's requirements.
Copyright:
It is acknowledged that all intellectual property rights , including copyright, patents, design rights and know-how in or relating to the course or course materials that are provided, or made available in connection with the delivered course, remain the sole property of Red Hat. No copies may be made of course materials either whole or in part or provided to, shown to, or used by a third party, unless expressly agreed in advance in writing by Red Hat.
General:
Terms and conditions are deemed to have been accepted by the client once a confirmed booking has been received by Red Hat.
Customer-specific Courses:
Where a course is provided as a customer-specific course (on-site or hosted by Red Hat at a Red Hat training centre ) the terms and conditions already stated above shall apply as appropriate. The following clauses are also applicable.
Refunds for cancellation of a customer-specific event will be given if notice in writing is received by Red Hat at least 10 working days before the course commencement date, otherwise Red Hat will be entitled to a cancellation fee equivalent to the course fee plus any expenses already incurred.
The content, timing and venue of a customer-specific event will be agreed by Red Hat and if run at the customer site, all necessary equipment, hardware and software, resources and facilities will, at the customer's expense, be provided in accordance with Red Hat's stated
minimum requirements which will be supplied in advance of the event.
Customer-specific event course prices:
The price of a customer-specific event is as quoted by Red Hat in writing prior to confirmation. Red Hat instructor expenses are not included and are charged to the customer on an as-incurred basis.
Any customisation of course materials or development required will be charged additionally. Prices will be agreed prior to work commencing.
Red Hat may refuse to run or may terminate a customer-specific event if the prior agreed equipment, facilities or level of delegate knowledge is insufficient to run the course to the required standard. Red Hat may
prorate the course fees but will be under no obligation to do so. Any instructor expenses incurred will be charged additionally.
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